With service so much a part of our daily lives, both in and outside the workplace, why aren’t we doing it better? Ron Kaufman knows the answer to this question, and not only believes we can do it better, but shows us how through the 12 building blocks of service...
Sticking to your guns is rarely the best way to handle customer complaints. Ron Kaufman concedes that these situations are difficult to navigate. He offers advice on how to handle customer complaints so that your unhappy customers become customers for life. Spirit...
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