We’ve all experienced moments when we feel at a loss for words. Your boss criticizes your work. A customer demands a discount. Your presentation gets off on the wrong foot, and tempers flare. Every time, you’re left thinking, I wish I had been able to...
When a meeting or conversation gets off to a rocky start—whether tense words are exchanged or you just don’t seem to be connecting—it’s time to push the reset button. Has this ever happened to you? You’re talking to a client, or perhaps your boss, and you realize the...
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